This will be an extremely short rant. We do our banking with a local Federal Credit union and have done so for 30+ years. The other day I thought I needed an answer to a very simple questions. I could not find it anywhere on their website. AI could not provide me the answer. So I called. What do I get an IVR system. No matter what I did I could not get a human on the phone. I went back to their website and I thought I will engage with their chat bought. I could not find my answer. I asked to speak to a human. The AI Bot give me the same 2 F'n phone numbers I have been calling. I hit 0. "Invalid option". Speak to an agent? Invalid option
I know from my experiences AI chat bots can offer some useful information. Typically when I need human interaction I get connected to a human. WTF bank! Can you please put a path via chat or IVR to let me speak to a HUMAN.
Long and short of it is that I did not even need the information I was seeking. Panic and frustration was unwarranted. 🤦
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